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Return Policy

We want you to be happy!
Paper Source will happily accept merchandise for return in its original packaging and condition, and accompanied by the original order number.

Return processing:
Return your items within 30 days for a full merchandise refund. We will process your return promptly upon receipt. Your refund will be credited back to the original method of payment. Please note: Banks often take one to two billing periods before refunds appear on your credit card statement.

Returns made within 31-90 days of the original purchase will be refunded to a Paper Source Gift Card at the original price paid.

Personalized items including custom printing, stamps, embossers, note pads, envelope liners and sashes are not returnable. Sale merchandise and flat paper sheets, including fine paper and 26x19 or larger solid paper, are also not returnable. Shipping charges are non-refundable.

No returns accepted after 90 days of original purchase.

How to return your items:

We offer three methods

1. FedEx return service label - Paper Source has teamed up with FedEx to make your return easier. Please fill out the FedEx returns form and print the label. Simply affix the label to the package you are returning and drop it off at any FedEx Store location. To find a drop-off location near you or to track your return package, please go to FedEx.com or call 1.800.GoFedEx (1.800.463.3339). The cost of return shipping is $6.95 and will be deducted from your refund or credit. These automated return labels cannot be used for international returns.

FedEx Returns

2. Alternatively, use your own trackable and insured shipping method* and mail to:

Please fill out the customer information and send it to:
Paper Source
716 W. Kinzie Street
Chicago, IL 60654
Attn: Web Returns

*Paper Source is not responsible for customer returns that are not received.

3. Merchandise can also be returned at any Paper Source store location with the original packing list. See Store Locations for the store(s) nearest you. If you have any additional questions, please contact us at customerservice@paper-source.com or 888.727.3711.