Frequently Asked Questions

About Paper Source

Do you have store locations?

Yes. Paper Source stores are located across the country. Each one is part paper store, part unique gift shop, and all creative inspiration. Find a Paper Source location near you!

What does Notify When Available mean on the website?

The Notify When Available message displays when we are out of stock on an item. If you sign up to be notified, you will get an email notification when that item becomes available.

Can I receive updates about Paper Source?

Yes. Subscribe to our email newsletter in the footer below to receive information on new products, promotions, in store events and more.

Have questions about our product terminology?

Check out our Paper Source lingo, which has information on many of our products, techniques, and commonly used Paper Source terms.

Order Information

Oops! I forgot one thing on my order—can I add onto it?

Once our system receives your order it is immediately transferred to our warehouse shipping team, at which point we are unable to make any changes to the order. However, if we are notified of a requested change early enough and are able to catch your order, we may be able to cancel the order so that you can place a new order with your desired changes. Our shipping team processes orders as quickly as possible, so please be sure to contact our customer service team immediately if you need to change or cancel an order.

How long does it take to process my order?

While we strive to process all orders as quickly as possible, please be aware that our standard turn around time for non-custom, non-personalized orders is three business days, plus shipping time. All orders processed after 12 p.m. central standard time will be processed the next business day. Custom printing and embosser orders follow their own production time schedule as described on the custom printing terms and conditions page or embosser plate product pages.

I ordered the wrong item and I would like to return it. May I?

To return items that are unopened and in saleable condition use the FedEx return authorization slip from your original order. Once we receive the items, we will post the credit to your account less a return shipping fee of $6.95. All items must arrive to us in like-new condition; damaged returns will not receive credit. Read more about our return policy.

Can I order by telephone?

Yes. To place orders by telephone, call 1-888-PAPER-11 (1-888-727-3711).

Will I receive an order confirmation via email?

Yes. If you provide your email address when placing an order, we will send you an email message confirming your order within a few hours.

Shipping Information

What shipping method do you use?

We ship using FedEx and, depending on the weight and destination of the package, FedEx may partner with the United States Postal Service for final delivery. Please keep this in mind when providing your shipping address. Also, all custom printing and embosser orders will require a signature upon delivery, so please use a shipping address where someone will be present upon delivery during the day (e.g. a work address).

How are your fine papers shipped?

Upon check out you will have the option to add a flat cardboard shipping folder if you have purchased fine paper. This is a good idea to ensure your fine papers are well protected during transit. If you do not order a shipping folder, your papers will be gently rolled and included in your package.

Can I ship a gift to someone?

Yes. You may choose to have the items you purchase delivered to another residence. No prices are printed on the shipping statement. You may also include a message to the recipient under Gift Options on the shopping bag page.

Payment Information

Can I use a debit card?

Yes. We accept debit cards as form of payment. Please note that although we authorize credit cards and debit cards at point of sale, we do not charge your card until your order has shipped. This can be mistaken for a double billing. Each financial institution is different; please refer to the issuing bank of your card for their specific authorization processes.

How does sales tax work?

Sales tax is charged on items shipped to states where Paper Source has a retail store. Check our store locations page for the latest information on current locations. Sales tax is charged on merchandise, and may also be charged on shipping and handling depending upon state laws. Sales tax is not charged for gift cards and workshops.

How Tos & Workshops

Where can I find craft ideas?

Our Paper Source blog is full of kids craft ideas, holiday craft ideas, and creative inspiration. We feature many How To craft projects, which include a list of the materials you will need and step by step instructions. You can also find How To projects on our website in the How To section.

What are workshops?

We offer a wide range of workshop classes in all of our store locations. Our workshops are small group classes with an instructor where you will get hands on experience learning a specific craft project, craft technique or creative activity. Our workshops are held inside our store locations and require reservations (made online or at a store). For a listing of current workshops being offered, see our Workshops page.

Solid Paper & Envelopes

Are all the papers the same weight?

No. We carry a variety of paper weights. Text weight and cover weight are two of the most common paper types you'll find in our solid paper and envelope collection. Details: All solid color papers are 80 lb. cover and 80 lb. text. Luxe papers are 78 lb. cover and 60 lb. cover. Luxe fino papers are 77 lb. cover and 60 lb. cover. Stardream papers are 105 lb. cover and 81 lb. text.

Which paper weight is heavier—cover or text?

Text weight paper is thinner and great for using in an inkjet printer for newsletters and letterhead. Cover weight paper is thicker, making it ideal for card making, scrapbooking and craft projects. Some printers can also accommodate cover weight paper.

Which way does the grain run on your bulk paper?

The only paper that has a consistent grain is our half parent sheet that measure 26" x 20". The grain on the half parent sheet paper always runs parallel to the 20" side. 8.5" x11" paper and note cards the grain will run both ways within one pack.

You have so many white papers—how are they different?

Here are our white papers in order from the lightest/brightest white to the creamiest white (deepest color):

  • Pure White: the brightest white paper we carry
  • Eco-White: a standard white paper with 100% recycled content and 30% post-consumer waste
  • Superfine White: a very light cream paper
  • Superfine Soft White: a creamy paper, also referred to as ivory paper

You have so many card sizes—how do they work together?

Our Note Cards & Shape Cards section is organized by card size category (e.g. 4bar, A2). All cards displayed within a card size category work together.

Can I print on your papers?

Yes. Many of our note cards and solid papers can go through a printer. In general, text weight paper is the easiest to on print at home, available in our 8.5" x 11" text weight paper. Cover weight paper (8.5" x 11" cover weight paper and most note cards) work with many, but not all printers. It will depend on your printer make, model, usage and other factors. We recommend test printing small quantities before attempting print the final version to help you achieve the best results.

Please note that because of the finish on their surface we do not recommend printing on Shimmer and Stardream papers.

Can I get paper samples?

Yes. We will supply samples of a specific paper color for a small fee. To request a sample, please call our customer service center. We also recommend ordering a PS Swatchbook, which shows all of our paper colors and has a shape guide for easy planning.

Are your papers eco-friendly?

Our entire line of solid cards, envelopes and paper is produced without elemental chlorine (PCF), by mills that practice responsible, sustainable forestry as certified by objective 3rd parties. We have nearly completed the transition to make our entire line of exclusive solid colors with recycled content containing at least 30% PCW (post-consumer waste). We also donate, reuse, and recycle all of our scrap paper.

Are your products recycled?

Much of our Paper Source product is created using renewable energy sources, such as hydro power or wind power. Our Eco-White recycled paper made of 100% recycled content with 30% PCW is the base for our PS printed note sets, wrapping paper and gift bags. Our printers operate with reduced volatile organic compound (VOC) emission and recycle their ink waste. Many of our note sets and fine paper are handmade from renewable content, usually cotton or bark fiber. We are always looking for ways to enhance the eco-friendliness of our products and processes giving you beautiful, high quality green choices.

Do you offer discounts for purchasing large quantities of paper?

Yes. With our Bulk Discount Program, you can receive discounted pricing at certain quantities for regular price, solid color Paper Source items in the specific product categories.

Is your color palette just for solid paper and envelopes?

No. Our Paper Source color palette extends into many of our products — favor boxes, wrapping paper, satin ribbon, office and organization products — even some of our fine papers are colorized to match our PS color palette. This makes it easy to coordinate gift wrapping, wedding invitation suites, and so much more!

When designing, remember that darker colors may rub off on lighter colors. Consider using a layer (such as tissue) between the different colors.