Disappointed
"In 32 years, I have never experienced customer service like this. I paid extra for expedited shipping with the expectation that my order would arrive sooner. What I learned—only after weeks of delays, contradictory emails, and having to chase down tracking myself—is that Paper Source considers “expedited shipping” to start whenever they decide to ship, not when you place the order. In my case, labels were created days before packages were actually handed to UPS, items were described as “shipped” when the carrier hadn’t received them, and one item was later described as “lost. ” The explanation I was ultimately given was essentially: the shipping clock doesn’t start until we say it does. That may be legally defensible in fine print, but it is not transparent, ethical, or respectful of customers’ time or money—especially when holiday delivery is heavily advertised. I did eventually receive my items, but only after weeks of confusion and a token shipping refund that didn’t reflect what I paid. The larger issue is trust. I will never pay for expedited shipping from this company again, and I wouldn’t recommend doing so unless you’re comfortable with delivery timelines being entirely out of your control."