Return Policy

General Merchandise

Paper Source will accept returns for merchandise in its original packaging, condition, and accompanied by the original order number within the time frames provided below.

Sale merchandise, face masks and flat paper sheets, including fine paper and 26x19 or larger solid paper, are not returnable. Shipping charges are non-refundable.

Custom Orders

Custom print orders are considered final sale after 10 days of receipt.

If for any reason, you are unhappy with your order, we kindly ask that you please contact our Customer Care team within 10 calendar days of your product being delivered. After this review period, all custom print sales are considered final.

Return Processing

30 Days

Return items within 30 days for a full refund. We will process your return promptly upon receipt. Refund will be credited back to the original method of payment, gift card or check send. Please note: It may take one to two billing periods before refunds appear on your credit card statement.

31-90 Days

Returns made within 31-90 days of the original purchase will be refunded to a Paper Source Gift Card at the original price paid.

No returns accepted after 90 days of original purchase.

Price Adjustments

If an item you purchased is now on sale or promotion, we will make a one-time price adjustment on full-price purchases within 14 days of original purchase. Please call 1-888-PAPER-11 (1-888-727-3711) for ecommerce and custom print price adjustment requests that fall within these guidelines; these requests can not be processed in store.

Make A Return

Stop In Stores

With stores across the country, it is easy to return merchandise at any Paper Source store. Just bring in your packing slip and we will take it from there.

See store locations for the store nearest you.

Ship It

Repackage the items you are returning and include your packing slip with the items you are returning circled. Use your own trackable and insured shipping method* and mail to:

Paper Source
7801 Industrial Drive
Forest Park, IL 60130
Attn: Web Returns

*Paper Source is not responsible for customer returns that are not received.

If you have any additional questions, please contact us at customerservice@papersource.com or 1-888-PAPER-11 (1-888-727-3711).