Virtual Workshop FAQs

How do I sign up for a workshop?

View our workshop list here. You can add a workshop to your cart from that page. You can also click on a specific workshop for details, and add to cart from that page. If you’re not signed in to papersource.com, you will be prompted to create a workshop profile. After you’ve done that, click on your cart (top right of the page) and click check out.

What is the timezone of your workshops?

All of our workshops are listed in Central Time (CT).

Do supplies come with the workshop?

Workshop seats and supplies are purchased separately. Click on any workshop session here for a detailed description and a link to our recommended supplies.

What supplies do I need?

Click on any workshop session here for a detailed description and a link to our recommended supplies.

Do I need to download an application to participate in virtual workshops?

Our virtual workshops take place on Zoom. This application is free and takes a minute to download. You can download Zoom here. You can find more information on how to use Zoom here.

Will I be able to ask the instructor questions during the workshop?

Yes, you are able to chat questions to the instructor at any time. Learn more about chatting in Zoom.

I’m signing up with a family member and we’d like to take the workshop “together”. Will I be able to see other participants in the workshop?

We recommend that you attend the workshop in speaker view (default setting), as we will be spotlighting the instructor’s video during the workshop. You can switch to gallery view to view all participants, but you may not see the instructor’s video clearly. Learn more about Zoom video layouts.

Are classes recorded?

Yes, classes are recorded and sent to participants within 3 business days of the session. If you don’t want to appear on the recording, please turn off your video and/or mute your audio. Click here for instructions for turning off your video and/or audio.

I’m not able to attend the session I purchased. What are my options?

You can request to switch classes, request a refund, or watch the recording, sent within 3 business days of the class.

For refunds:

  • Please submit refund requests up to 24 hours before the class you signed up for
  • Contact customer service to initiate the refund (1-888-727-3711 or customerservice@papersource.com)

For class switches:

  • Please submit class switch requests up to 24 hours before the the class you signed up for, or the class you’d like to join (whichever comes first)
  • Contact digitalworkshops@papersource.com to switch classes

I signed up for the right workshop, but the wrong session (date). Can I switch into another session?

Yes, you are able to switch sessions. Please submit your class switch request up to 24 hours before the workshop you are signed up for, or up to 24 hours before the workshop you’d like to attend (whichever comes first). Contact digitalworkshops@papersource.com to switch classes.

Once we have confirmed your switch request, you will receive a cancellation notice for your original booking and a confirmation for your new booking. If you do not receive a new confirmation, please email digitalworkshops@papersource.com.

I signed up for the wrong workshop. Can I switch into another workshop?

Due to price differences and other factors, if you signed up for the wrong workshop, we ask that you first request a refund by contacting customer service (1-888-727-3711 or customerservice@papersource.com) and then sign up for the correct workshop normally.

Will my supplies get here in time?

For our suggested order-by dates to receive supplies in time, visit our workshop list, click on the workshop you’d like to take or signed up for, and scroll down to the section titled “When do I need to order supplies?”

For general shipping information, click here.

How do I get a detailed supply list and prep instructions?

When you purchase a workshop, you will receive an email with a Zoom link, supply list, and instructions for prepping for the workshop.

When will I receive the Zoom link?

After purchasing a workshop, you will be sent a confirmation email with a Zoom link.

I registered for a store workshop that has been rescheduled. Am I able to sign up for a virtual workshop instead?

Due to price differences and refund processes, we ask that you first request a refund and then sign up for a virtual workshop normally. First, please contact your local store or customer service (1-888-727-3711 or customerservice@papersource.com) to initiate a refund of your store workshop purchase. Then, visit our workshop list to sign up for a virtual workshop.

I purchased a workshop pass before stores closed. Can I use that for virtual workshops?

Yes, you are able to use your workshop pass for digital workshops.

I missed class today. What are my options?

You will be sent a recording within 3 business days of the class. Please contact us at digitalworkshops@papersource.com for extenuating circumstances.

Do I need to buy multiple workshop seats if we are all sharing the same computer?

If you are using the same device, you only need to purchase one seat.

I am purchasing workshop seats for more than one person. How do I make sure the other participants receive their links?

Please forward your confirmation email to the other individuals who are joining.

Am I able to get a refund for my workshop?

Please request a refund up to 24 hours before the scheduled workshop time. Contact customer service (1-888-727-3711 or customerservice@papersource.com) to initiate a refund of your workshop purchase.

Do you have a recording of the class?

An email with a link to the class recording will be sent to you within 3 business days of the workshop.

How do I share feedback about a workshop?

Share feedback anytime by emailing us at digitalworkshops@papersource.com.